HaulDraft Get notified

How can we help?

Answers to common questions, and how to reach us.

Email us: hello@hauldraft.com

Include your iPhone model, iOS version and, if a store is involved, a link to the product page. We usually reply within two business days.

Saving pieces

I don't see “Add to HaulDraft” in the share sheet

In the share sheet, scroll the row of app icons to the end and tap More. Find Add to HaulDraft, turn it on, and drag it up so it's easy to reach next time.

A shopping app has its own share screen

Some apps, like Poshmark, show their own share options. Tap Copy Link there, open HaulDraft, tap + in Haul, choose Add from Link, and paste.

The wrong photos or details came in

Pick a different photo before saving, or edit the name, brand, price and slot on the piece's page later. If a store keeps coming in wrong, email us the product link so we can improve it.

The background wasn't removed

Open the piece and tap Try the Cutout Again. Photos with busy backgrounds or several products in one shot are the hardest; a plain product photo works best.

Drafts and try-ons

How many try-ons do I get?

Your first 10 try-ons are free. After that, choose a monthly plan in HaulDraft. Each plan includes a set number of try-ons that starts over when it renews. A try-on that fails never counts. Try-ons need an internet connection.

The try-on doesn't look like me

Go to Me, choose My Photo, and pick a photo of yourself. A clear, full-length photo works best. Or choose My Avatar there and set its age, skin tone, hair and body type. The background is picked in Draft. New try-ons use your latest choice.

A try-on didn't work

Now and then the image model declines an outfit or a photo, or takes too long. That try-on doesn't count. Try again, choose a different photo, or remove a piece and try once more. If HaulDraft says it's busy, try again later. If it keeps happening, tap Report a Problem. You can always save the board itself to Looks.

Why can't I add a bag or eyewear to the board?

Bags and eyewear on the board come with a plan. You can still save them to your haul on the free plan.

Dress Me

Dress Me says I don't have enough pieces

Dress Me styles clothes you own. It needs at least a top or outerwear and a bottom, or a dress, in My Closet. In Haul, tap Take Photo to add something you own, or open a saved piece and turn on I own this.

How many suggestions do I get?

The free plan includes 3 Dress Me suggestions a day, and plans include more. The count starts over at midnight UTC.

Plans

How do I change or cancel my plan?

In HaulDraft, go to Me, then under Plan tap Change Plan or Manage. You can also go to Settings → your name → Subscriptions on your iPhone. Apple handles all payments and refunds.

My plan didn't carry over to a new iPhone

Sign in with the same Apple Account, go to Me and tap Restore Purchases.

Safety

Report misuse

If you believe someone used HaulDraft to make a try-on of you without your consent, used a photo of someone under 18, or broke our Terms of Use in another way, email hello@hauldraft.com with the subject “Report misuse”. Tell us what happened and include the image if you can. We'll respond within 48 hours. You can also tap Report This Try-On on any look in the app.

Why can't I try on swimwear with my photo?

To help prevent misuse of real people's photos, try-ons with a photo don't include underwear, lingerie or swimwear. Switch the try-on to your avatar, or remove those pieces from the board.

Why do I need to be 18?

The AI services that make try-ons and Dress Me suggestions are offered only for adults, so HaulDraft is for people 18 and older.

Your data

Where is my haul stored?

On your iPhone. HaulDraft has no account, so there's nothing to sign in to. Try-ons and Dress Me go through HaulDraft's service, which doesn't keep what you send. See the privacy policy for details.

How do I delete my data?

Delete a piece or look from its page, and tap Remove Photo in Me to delete your photo. Deleting the HaulDraft app removes everything it stored.

Will my haul move to a new iPhone?

Yes, if you move to the new iPhone from an iCloud or computer backup, or with Quick Start. Your haul comes along with the rest of your app data.